Terms of service

WORLDWIDE TERMS OF SERVICE

Last updated: 27 August 2026

OVERVIEW

Welcome to Pawfleet.

The terms “we”, “us” and “our” refer to Pawfleet, operated by Miguel Mota Leon.

Pawfleet operates this online store and website, including all related information, content, features, tools, products and services offered to you, the customer (collectively, the “Services”).

Our store is powered by Shopify, which enables us to provide the Services.

These Terms of Service, together with any policies referenced within them, describe your rights and responsibilities when accessing or using the Services.

Please read these Terms carefully. They contain important information concerning your legal rights, purchases, delivery, returns, warranties, liability and dispute resolution.

By accessing, browsing, interacting with or purchasing through our Services, you agree to these Terms of Service and acknowledge our Privacy Policy.

If you do not agree with these Terms, you should not use the Services.

Nothing in these Terms is intended to exclude, restrict or limit any mandatory consumer rights that cannot legally be excluded or restricted under the laws applicable to you.

If applicable consumer law provides you with greater protection than these Terms, those mandatory legal rights will prevail.

SECTION 1 — ACCESS AND ACCOUNTS

To use our Services or make a purchase, you must have the legal capacity to enter into a binding contract under the laws applicable in your place of residence.

You may be required to provide information such as:

  • Your name

  • Email address

  • Billing information

  • Payment information

  • Delivery address

  • Telephone number

You represent that the information you provide is accurate, current and complete.

If you create an account, you are responsible for maintaining the confidentiality and security of your login credentials and for activities carried out through your account.

You must notify us promptly if you believe that your account has been accessed without authorisation.

You may not sell, transfer, assign or license your account to another person without our permission.

SECTION 2 — OUR PRODUCTS

We make reasonable efforts to display and describe our products as accurately as possible.

However, the colour, appearance, size or presentation of a product on your screen may vary slightly depending on your:

  • Device

  • Display

  • Browser

  • Screen settings

  • Lighting conditions

Minor variations that do not materially affect the characteristics or functionality of a product may occur.

Product descriptions, specifications, availability and prices may be updated from time to time.

Changes made to product information after an order has been accepted will not alter the contractual terms applicable to that order unless agreed with you or otherwise permitted by law.

We reserve the right to discontinue products or limit their availability in certain countries, territories or jurisdictions where reasonably necessary.

Nothing in this section limits your statutory rights regarding goods that are faulty, damaged, unsafe, not as described, not of satisfactory quality or not fit for their intended purpose where such rights apply.

SECTION 3 — ORDERS

When you place an order, you are making an offer to purchase the selected products.

An order is not necessarily accepted merely because you have submitted payment information or received an automated acknowledgement.

A binding contract is formed when we confirm acceptance of your order, subject to applicable law.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

  • The product is unavailable.

  • Payment cannot be authorised.

  • The price or product information contains an obvious error.

  • Fraud or unauthorised activity is reasonably suspected.

  • Delivery to the requested location is unavailable.

  • The order breaches these Terms or applicable law.

If we cancel an order after payment has been taken, we will refund the amount that must be returned to you under applicable law.

Please review your order carefully before completing your purchase.

Depending on the stage of fulfilment, we may not always be able to stop an order once processing has begun.

However, this does not affect any statutory cancellation, withdrawal or return rights that may apply to you.

Returns and refunds are governed by our Worldwide Returns & Refund Policy, together with any mandatory rights available under applicable consumer law.

Unless expressly agreed otherwise, products purchased through Pawfleet are intended for personal or household use and not for commercial resale.

SECTION 4 — PRICES, TAXES AND BILLING

Prices, discounts and promotions may change without prior notice.

The price applicable to your purchase will normally be the price displayed at the time your order is submitted and confirmed.

Where applicable, taxes, delivery charges, duties or other charges will either:

  • Be included in the displayed price;

  • Be calculated at checkout; or

  • Be payable separately where clearly disclosed and permitted by applicable law.

International orders may be subject to import VAT, customs duties, taxes or charges imposed by the destination country.

Where these charges are not collected by Pawfleet at checkout, they may be collected by customs authorities, carriers or other third parties.

You agree to provide accurate and complete payment and billing information.

You represent that you are authorised to use the payment method provided for your purchase.

All payments are subject to verification and authorisation by the relevant payment provider.

SECTION 5 — SHIPPING AND DELIVERY

Delivery times shown through our Services are estimates unless expressly stated to be guaranteed.

We will make reasonable efforts to deliver orders within the estimated delivery period.

Delivery may occasionally be affected by circumstances outside our reasonable control, including:

  • Carrier disruptions

  • Customs procedures

  • Severe weather

  • Natural disasters

  • Industrial action

  • Border restrictions

  • Government measures

  • Other events outside our reasonable control

Where a delay occurs, your statutory rights concerning delayed or failed delivery remain unaffected.

Risk of loss or damage

Where Pawfleet arranges delivery of goods to you, the risk of loss or damage remains with Pawfleet until the goods come into the physical possession of you or a person identified by you to receive them, except where applicable law provides otherwise.

If you independently appoint a carrier that was not offered by Pawfleet as a delivery option, the risk may pass to you when the goods are handed to that carrier, where permitted by applicable law.

Nothing in this section limits mandatory consumer rights relating to delivery.

SECTION 6 — RETURNS, CANCELLATIONS AND REFUNDS

Pawfleet offers a 15-calendar-day worldwide return period, subject to our Worldwide Returns & Refund Policy.

This commercial return policy is additional to any mandatory cancellation or consumer rights you may have under applicable law.

Where the law in your country, state, province or territory provides:

  • A longer mandatory return period;

  • A statutory cancellation right;

  • A legal guarantee;

  • A right to reject faulty goods;

  • A right to repair or replacement;

  • Or another mandatory remedy,

those rights will continue to apply.

Customers in jurisdictions including the United Kingdom and European Economic Area may have statutory cancellation rights for eligible online purchases independently of Pawfleet's commercial return policy.

Please consult our Worldwide Returns & Refund Policy for full information regarding:

  • Return periods

  • Return conditions

  • Return shipping costs

  • Faulty or damaged products

  • Refunds

  • Exchanges

  • International returns

Nothing in our Returns & Refund Policy or these Terms is intended to remove mandatory consumer rights.

SECTION 7 — INTELLECTUAL PROPERTY

Unless otherwise stated, the Services and their content — including our:

  • Brand name

  • Logo

  • Product photography

  • Videos

  • Graphics

  • Designs

  • Text

  • Website layouts

  • Product descriptions

  • Original creative content

— are owned by or licensed to Pawfleet and are protected by applicable intellectual property laws.

Third-party content remains the property of its respective owners.

These Terms grant you a limited, personal, non-exclusive and non-transferable right to use the Services for lawful personal purposes.

You may not, without our prior written permission:

  • Reproduce our protected content.

  • Republish it.

  • Sell it.

  • Modify it.

  • Distribute it.

  • Exploit it commercially.

  • Create unauthorised derivative works from it.

Nothing in these Terms transfers ownership of Pawfleet's intellectual property to you.

Shopify's trademarks, names, logos and intellectual property remain the property of Shopify or its respective licensors.

SECTION 8 — OPTIONAL THIRD-PARTY TOOLS

We may provide access to optional tools, applications or functionality supplied by third parties.

We may not monitor or control these third-party tools.

Any third-party tools are made available subject to the terms imposed by the relevant third-party provider.

To the maximum extent permitted by applicable law, Pawfleet is not responsible for failures or issues caused exclusively by third-party tools outside our reasonable control.

You should review the relevant third party's terms and policies before using such services.

Nothing in this section excludes liability that cannot legally be excluded.

SECTION 9 — THIRD-PARTY LINKS

Our Services may contain links to websites, platforms or services operated by third parties.

We do not control those external services and are not responsible for their content, privacy practices, security or availability.

Accessing a third-party website is at your discretion.

Before making a purchase or providing personal information through a third-party website, you should review its:

  • Terms and conditions

  • Privacy policy

  • Refund policy

  • Security practices

Complaints regarding products or services sold directly by third parties should normally be directed to the relevant third party.

Nothing in this section excludes any responsibility Pawfleet may have under mandatory applicable law.

SECTION 10 — OUR RELATIONSHIP WITH SHOPIFY

Pawfleet uses Shopify technology to provide the Services.

However, purchases made through our store are transactions directly between you and Pawfleet, not between you and Shopify.

Shopify is not the seller of Pawfleet products.

To the extent permitted by applicable law, Shopify and its affiliates are not responsible for claims, losses or damages arising solely from the sale of Pawfleet products or transactions conducted directly between Pawfleet and its customers.

Nothing in this section excludes any liability that cannot legally be excluded.

SECTION 11 — PRIVACY

Personal information collected through the Services is processed in accordance with our Privacy Policy, available on our website.

Because our Services are hosted by Shopify, Shopify may collect and process information relating to your access to and use of the Services.

Information may also be shared with service providers required to process:

  • Payments

  • Orders

  • Deliveries

  • Customer support

  • Fraud prevention

  • Analytics

  • Other services necessary to operate the store

Please review our Privacy Policy for further information.

SECTION 12 — FEEDBACK, REVIEWS AND USER CONTENT

If you voluntarily submit reviews, photographs, videos, suggestions, ideas, comments or other content to Pawfleet, you confirm that you have the necessary rights to provide that content.

Unless otherwise prohibited by law, you grant Pawfleet a non-exclusive, worldwide, royalty-free and sublicensable licence to use, reproduce, adapt, publish, distribute and display that content for purposes reasonably connected with:

  • Operating our Services

  • Promoting our products

  • Customer communications

  • Improving our business

This licence does not transfer ownership of your content to Pawfleet.

You must not submit content that:

  • Infringes another person's intellectual property rights.

  • Violates privacy rights.

  • Is fraudulent or deliberately misleading.

  • Contains malicious software.

  • Is defamatory or unlawful.

  • Contains content prohibited by applicable law.

We may remove content that breaches these Terms or applicable law.

Where reviews or endorsements have been incentivised or compensated, any disclosure legally required must be made.

SECTION 13 — ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on the Services may contain:

  • Typographical errors

  • Inaccuracies

  • Omissions

  • Incorrect product descriptions

  • Incorrect prices

  • Incorrect promotional information

  • Incorrect availability information

We reserve the right to correct genuine errors and update information.

Where an obvious pricing or product information error affects an order, we may contact you before accepting the order or, where legally permitted, cancel the affected order and refund amounts paid.

This section does not allow Pawfleet to alter an already binding consumer contract where doing so would breach applicable law.

SECTION 14 — PROHIBITED USES

You may use the Services only for lawful purposes.

You must not use the Services to:

  • Engage in unlawful, fraudulent or malicious activity.

  • Violate applicable laws or regulations.

  • Infringe intellectual property rights.

  • Harass, abuse, threaten or unlawfully discriminate against others.

  • Submit intentionally false or misleading information.

  • Distribute malware or malicious code.

  • Attempt to gain unauthorised access to systems or accounts.

  • Engage in phishing, scraping or unauthorised data harvesting.

  • Circumvent security or access controls.

  • Interfere with the normal operation of the Services.

  • Use automated systems in a manner that violates these Terms or applicable law.

We may restrict, suspend or terminate access where we reasonably believe these Terms have been materially breached.

SECTION 15 — AUTOMATED AGENTS AND AI SYSTEMS

This section applies where software, automated systems or artificial intelligence agents access or interact with our Services on behalf of a person or organisation.

Automated agents must not:

  • Misrepresent themselves as human users where identification is required.

  • Circumvent CAPTCHA or similar security mechanisms.

  • Bypass technical measures designed to restrict automated access.

  • Access protected systems without authorisation.

  • Interfere with the security or operation of the Services.

  • Collect personal or proprietary information unlawfully.

We may restrict automated access where reasonably necessary to protect our Services, customers or systems.

SECTION 16 — TERMINATION

We may suspend or terminate access to the Services where reasonably necessary, including where:

  • These Terms have been materially breached.

  • Fraudulent activity is suspected.

  • Security is threatened.

  • Applicable law requires us to do so.

Any payment obligations validly incurred before termination remain payable.

Provisions that by their nature should continue after termination will survive, including provisions relating to:

  • Intellectual property

  • Liability

  • Privacy

  • Governing law

  • Disputes

Termination does not affect statutory consumer rights relating to existing purchases.

SECTION 17 — WARRANTIES AND SERVICE AVAILABILITY

We aim to provide accurate and reliable Services but cannot guarantee that our website will always be:

  • Uninterrupted

  • Error-free

  • Available

  • Free from technical problems

Website information of a general informational nature should not be treated as professional advice unless expressly stated otherwise.

The limitations in this section apply to the website and Services only to the extent permitted by applicable law.

They do not exclude or restrict statutory warranties or guarantees that apply to products sold to consumers.

In particular, nothing in these Terms excludes rights you may have in relation to goods being:

  • Of satisfactory or legally required quality.

  • Fit for their intended or agreed purpose.

  • As described.

  • Safe.

  • In conformity with the sales contract.

SECTION 18 — LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing in these Terms is intended to exclude or limit liability for:

  • Death or personal injury caused by negligence where such liability cannot legally be excluded.

  • Fraud or fraudulent misrepresentation.

  • Deliberate misconduct where liability cannot legally be excluded.

  • Mandatory product liability.

  • Mandatory consumer rights.

  • Any other liability that applicable law prohibits us from excluding.

Where you are purchasing as a consumer, Pawfleet remains responsible for losses that are a reasonably foreseeable consequence of our breach of contract or failure to exercise legally required care.

To the maximum extent permitted by applicable law, we will not be liable for losses that are:

  • Purely indirect.

  • Not reasonably foreseeable.

  • Caused exclusively by circumstances outside our reasonable control.

  • Commercial or business losses arising where a consumer product has been used primarily for commercial or resale purposes.

Your statutory rights remain unaffected.

SECTION 19 — INDEMNIFICATION

To the extent permitted by applicable law, you may be responsible for losses reasonably incurred by Pawfleet as a direct result of your unlawful misuse of the Services or your deliberate material breach of these Terms.

Nothing in this section requires a consumer to indemnify Pawfleet for:

  • Pawfleet's own negligence.

  • Pawfleet's breach of contract.

  • Pawfleet's unlawful conduct.

  • Matters for which liability cannot legally be transferred to the consumer.

SECTION 20 — SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be enforced to the maximum extent legally permitted or treated as removed to the extent necessary.

The remaining provisions will continue in effect.

SECTION 21 — WAIVER AND ENTIRE AGREEMENT

If we do not immediately exercise or enforce a right under these Terms, this does not mean that we waive that right.

These Terms, together with the policies incorporated into them, constitute the agreement governing your use of the Services and purchases made through Pawfleet, subject always to mandatory applicable law.

Nothing in this section excludes representations, information or contractual rights that applicable consumer law requires to form part of the contract.

SECTION 22 — ASSIGNMENT

You may not transfer your contractual rights or obligations to another person where such transfer would materially affect our rights or obligations, unless permitted by law or agreed by us.

Pawfleet may transfer its rights or obligations where legally permitted, provided that doing so does not reduce mandatory consumer protections.

SECTION 23 — GOVERNING LAW AND WORLDWIDE CONSUMER RIGHTS

Pawfleet is operated from Spain.

These Terms are generally governed by the laws of Spain, subject to mandatory consumer protection rules that may apply in your country of habitual residence.

Consumers

If you purchase from Pawfleet as a consumer, the choice of Spanish law in these Terms does not deprive you of any mandatory consumer protection granted to you by laws that cannot contractually be excluded.

Depending on where you live, this may include consumer protection legislation in jurisdictions such as:

  • The European Union and European Economic Area

  • The United Kingdom

  • Australia

  • Canada

  • The United States

  • Other countries, states, provinces or territories

Where mandatory local consumer law provides greater protection than these Terms, that mandatory protection will prevail.

Nothing in these Terms requires a consumer to bring a legal claim exclusively in Spain where mandatory applicable law gives the consumer the right to bring proceedings elsewhere.

Business customers

Where a purchase is made genuinely for business purposes rather than as a consumer, different legal rules may apply.

Any dispute not subject to mandatory consumer jurisdiction rules will be governed by Spanish law and submitted to the competent courts determined under applicable Spanish and international law.

SECTION 24 — CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect:

  • Changes to our Services.

  • Operational changes.

  • Changes in applicable law.

  • Regulatory requirements.

  • Security requirements.

The latest version will be published on our website with an updated “Last updated” date.

Material changes will be communicated where required by applicable law.

Changes will not retroactively remove rights that have already arisen under an existing purchase unless permitted by law.

SECTION 25 — CONTACT INFORMATION

Questions regarding these Terms of Service can be sent to:

Trading name: Pawfleet

Owner: Miguel Mota Leon

Email: pawfleet0@gmail.com

Postal address:

Pawfleet
Miguel Mota Leon
Plaza de los Barcos N.º 2
11100 San Fernando, Cádiz
Spain

MANDATORY CONSUMER RIGHTS

Nothing in these Terms of Service, our Returns & Refund Policy, Privacy Policy, Shipping Policy or any other Pawfleet policy is intended to exclude, restrict or limit statutory consumer rights that cannot legally be excluded, restricted or limited.

Where applicable mandatory law conflicts with these Terms, the mandatory law will prevail to the extent of that conflict.