Shipping policy
WORLDWIDE SHIPPING POLICY
Last updated: 27 August 2026
Thank you for shopping with Pawfleet.
We ship our products to customers worldwide. This Shipping Policy explains our order processing times, estimated delivery times, tracking, international customs, delivery issues and other important information relating to your order.
1. ORDER PROCESSING
Orders are normally processed within:
1–3 business days
Processing time includes order verification, preparation and handover to the shipping carrier.
Business days do not normally include:
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Saturdays
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Sundays
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Public holidays
Orders placed during weekends, public holidays, promotional periods or periods of unusually high demand may require additional processing time.
You will receive a shipping confirmation once your order has been dispatched.
2. ESTIMATED DELIVERY TIME
Once your order has been processed and dispatched, estimated delivery is:
6–9 business days
This means that the total estimated time from placing your order to delivery is generally:
7–12 business days
Please note that delivery times are estimates and not guaranteed delivery dates, unless we expressly state otherwise.
Delivery times may vary depending on:
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Destination country
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Local carrier operations
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Customs procedures
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Public holidays
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Weather conditions
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Local delivery disruptions
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Incorrect or incomplete delivery information
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Circumstances outside our reasonable control
Your mandatory rights under applicable consumer law are not affected by these estimates.
3. WORLDWIDE SHIPPING
Pawfleet ships internationally to supported destinations around the world.
Shipping availability and applicable shipping charges, where any, will be displayed during checkout.
Certain countries, territories or remote locations may occasionally be unavailable for delivery due to:
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Carrier restrictions
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Customs regulations
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Local laws
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International sanctions or restrictions
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Logistical limitations
If we are unable to fulfil your order to the delivery address provided, we will contact you and, where necessary, cancel the affected order and issue the appropriate refund.
4. ORDER TRACKING
You will receive tracking details as soon as your order ships.
Once your order has been dispatched, we will normally send a shipping confirmation by email containing your tracking information.
Please allow some time for the carrier's tracking system to update after receiving your tracking number.
Tracking updates are controlled by the relevant shipping carrier and may occasionally experience delays.
5. CUSTOMS, DUTIES AND IMPORT TAXES
International orders may be subject to:
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Import VAT
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Customs duties
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Import taxes
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Brokerage fees
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Handling charges
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Other fees imposed by the destination country
Whether these charges apply depends on the destination and the method by which the order is shipped.
Where duties, taxes or import charges are not collected by Pawfleet at checkout, they may be charged separately by local customs authorities, postal services or carriers.
The customer is responsible for paying legally applicable import charges that have been clearly allocated to the customer and are not collected by Pawfleet, subject always to applicable consumer law.
Pawfleet does not control charges imposed independently by customs authorities or other government agencies.
We recommend checking your country's import requirements if you are unsure whether additional charges may apply.
6. CUSTOMS DELAYS
Some international shipments may be inspected or processed by customs authorities.
Customs processing can occasionally extend the estimated delivery time.
These procedures are outside Pawfleet's direct control.
However, nothing in this section removes any mandatory delivery rights available to consumers under applicable law.
7. SHIPPING ADDRESS
Please ensure that your shipping information is complete and accurate before placing your order.
This includes:
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Full name
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Street address
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House or apartment number
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City
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Postcode or ZIP code
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Country
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Telephone number, where requested
If you notice an error after placing your order, contact us as soon as possible at:
We will try to correct the address before dispatch, but we cannot guarantee that changes will be possible once an order has entered fulfilment or has been shipped.
8. INCORRECT OR INCOMPLETE ADDRESSES
If an order cannot be delivered because the customer provided an incorrect or incomplete delivery address, please contact us so that we can assess the situation.
If the package is returned to us, we will contact you regarding the available options.
Additional delivery costs arising directly from incorrect information supplied by the customer may be charged where permitted by applicable law.
Nothing in this section limits mandatory consumer rights.
9. DELAYED ORDERS
Occasionally, deliveries may take longer than expected.
Possible causes include:
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Customs processing
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Carrier delays
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Severe weather
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Public holidays
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High seasonal demand
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Transportation disruptions
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Events outside our reasonable control
If your order is significantly delayed, please contact:
Include your order number so that we can investigate the shipment.
Where applicable consumer law gives you specific rights relating to delayed delivery, those rights remain unaffected.
10. LOST PACKAGES
If your tracking information has not updated for an extended period or you believe your parcel may have been lost, contact us at:
Please include:
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Your name
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Order number
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Delivery address
We will investigate the shipment with the relevant carrier.
Where Pawfleet arranged the delivery, we will comply with our obligations under applicable consumer law regarding goods lost before delivery.
11. DAMAGED DURING SHIPPING
If your order arrives damaged, please contact us as soon as reasonably possible at:
Where possible, provide:
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Your order number
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Photographs of the product
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Photographs of the packaging
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A short description of the issue
This information helps us investigate the issue and provide an appropriate solution.
Your statutory rights relating to damaged or faulty goods are not affected.
12. RISK DURING DELIVERY
Where Pawfleet arranges shipping, the goods generally remain at Pawfleet's risk until they are physically received by you or by a person you have identified to receive them, where required by applicable consumer law.
If you independently arrange your own carrier and that carrier was not offered by Pawfleet, different rules may apply.
Nothing in this Shipping Policy is intended to exclude or restrict mandatory consumer protection rights.
13. ORDERS MARKED AS DELIVERED
If your tracking shows that your order has been delivered but you cannot locate it:
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Check around the delivery location.
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Check with other members of your household.
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Check with neighbours where appropriate.
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Check any safe place or collection point indicated by the carrier.
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Contact the shipping carrier where appropriate.
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Contact Pawfleet at pawfleet0@gmail.com if the package still cannot be located.
We will review the available tracking and delivery information and assist in investigating the shipment.
A carrier marking an order as delivered does not automatically remove any consumer rights that may apply under applicable law.
14. REFUSED OR UNCOLLECTED PACKAGES
If you refuse delivery or fail to collect your parcel, the package may be returned to the sender.
Please contact us at:
so that we can review the circumstances and available options.
Refusing a parcel does not necessarily constitute a legally valid cancellation of an order.
Returns and refunds will be handled according to our Worldwide Returns & Refund Policy and applicable consumer law.
15. MULTIPLE PACKAGES
In some circumstances, an order containing multiple products may be shipped in more than one package.
If this happens:
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Packages may arrive on different dates.
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You may receive more than one tracking number.
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One package arriving before another does not necessarily mean that part of your order is missing.
Please check all tracking information provided before contacting us regarding a missing item.
16. CHANGES OR CANCELLATIONS BEFORE SHIPPING
If you need to change or cancel your order, contact us as soon as possible at:
We will make reasonable efforts to accommodate your request.
However, once an order has entered fulfilment or has been dispatched, we may no longer be able to modify or stop the shipment.
This does not affect any cancellation, withdrawal or return rights available to you under our Returns & Refund Policy or applicable law.
17. INTERNATIONAL CONSUMER RIGHTS
Pawfleet sells products to customers worldwide.
Shipping and consumer protection laws vary between countries, states, provinces and territories.
Nothing in this Shipping Policy is intended to exclude, restrict or limit any mandatory consumer rights that cannot legally be excluded.
Where applicable mandatory consumer law provides you with greater rights than this Shipping Policy, those mandatory rights will prevail.
18. CONTACT US
If you have any questions about shipping, tracking or delivery, please contact us:
Trading name: Pawfleet
Owner: Miguel Mota Leon
Email: pawfleet0@gmail.com
Postal address:
Pawfleet
Miguel Mota Leon
Plaza de los Barcos N.º 2
11100 San Fernando, Cádiz
Spain
SHIPPING SUMMARY
Order processing: 1–3 business days
Estimated delivery after dispatch: 6–9 business days
Estimated total delivery time: 7–12 business days
Tracking: You will receive tracking details as soon as your order ships.
Worldwide shipping: Available to supported international destinations.
Delivery estimates may vary due to destination, customs, carrier operations and circumstances outside our reasonable control. Your statutory consumer rights remain unaffected.